Please read below the non-negotiable terms and conditions for Mumma Kim’s Cakes.

When placing an order with Mumma Kim’s Cakes you are agreeing to the following:

Pricing:

1. Every order is unique and different therefore prices do vary, please fill out the quote form for full quotes.

2. Once the order is agreed and confirmed, to secure the booking and date, a 25% non-refundable deposit is required immediately. If you prefer, you are welcome to pay in full when placing your order.

3. The remaining balance is due the day prior to collection/delivery if paid online, or at the point of collection/delivery if paid in cash. The full payment amount must be cleared before the order will be released.

4. If there are any changes or additions to orders after booking, additional charges may apply.

5. If for some reason Mumma Kim’s Cakes is unable to complete an order, then a full refund will be provided within 7 days.

Design:

1. We encourage sending photos of designs, but please know that orders will never be exactly the same as the photos, these are for inspiration only. We are more than happy to come up with designs and ideas and will discuss these with you when confirming your order.

2. Please be aware that some cakes will be supported with wooden dowels (see more information below).

Storage and Serving:

1. All of my cakes are made with some form of buttercream icing or ganache, and we will discuss appropriate storage for your order, as this will depend on the season/weather.

2. Cake is best served at room temp, so it is recommended that cakes are stored in the fridge and removed from the fridge at least 1 hour before cutting and eating, but no more than 5 hours. The cake may get condensation on it, this is very normal and will not affect the look or flavour of the cake. Do not place your order anywhere warm/hot or in direct sunlight. Be mindful of pests such as ants and other household pets.

3. Some cakes like wedding cakes or top-heavy cakes may be structured with dowels (long thick pencil like sticks) and thin cardboard between tiers for support. These cannot be missed or accidently eaten, and they are very hard to cut through. Be sure to remove the dowels as you come across them when cutting.

4. Leftover cake will last in an airtight container in the fridge for 4-5 days.

Transportation

1. Mumma Kim’s Cakes takes no responsibility for the order being damaged once it is handed over to the customer.

2. Delivery is available for larger tiered cakes, at an additional cost. The cost is calculated based on the location of delivery and size of order.

3. All orders will be boxed before delivery/collection and must remain flat at all times. When driving, don't put the cake in the boot, we recommend someone coming with you to hold the cake. If that is not possible, then placing it on the floor of the front passenger seat. We suggest that you head straight back to your location without making any stops, if possible, especially in warmer weather.

4. Always lift/carry to support the bottom of the cake.

If you have any other questions, please check out the FAQs page or contact Kim.

Love Mumma Kim